LIKE MAGIC Knowledge Base

LIKE MAGIC runs the digital guest journey and the daily operation behind it. Guests book, pre-check-in, verify their ID, pay, open their door with a mobile key and check out on their own phone or at a kiosk, while your team works the same reservations, folios, housekeeping boards and guest messages in the Operations Platform. Everything stays in sync with your PMS, door locks and payment provider.

Set up your property

What you configure once, before guests arrive.

Getting StartedNavigate the Operations Platform, get your first property live, and see which PMS, payment and lock providers are supported.3 articlesPMS ConnectionConnect Apaleo, Mews or Oracle Opera Cloud and set the PMS-side settings LIKE MAGIC needs.4 articlesConfigurationPricing tiers, theming, languages, automated actions and staff roles.6 articlesGuest JourneyPre-check-in, ID scan, upsell, in-stay services and self-checkout on the guest's phone.15 articlesBooking EngineConfigure the booking engine, widget and deep links, promo codes and consent-mode tracking.5 articlesDoor Access & LocksMap locks and access levels, mobile keys and cards for guests, and the guide for each lock system.18 articlesPaymentsPayment and prepayment configuration, checkout on AR, and the Adyen and Datatrans setups.7 articlesSelf-Service KioskInstall and configure kiosk terminals and second-screen devices.4 articles

Run daily operations

What your team touches every shift.

OperationsFront desk, reservations, folios, housekeeping, tasks and food & beverage.20 articlesCommunication HubGuest messages, messaging channels, automated notifications and AI Connect.10 articlesShop & CommerceHonesty shop, self-pouring station and box rental.4 articlesContent ManagementAuthor articles, events, emails and navigation in Prismic.8 articles

Connect, measure, comply

How LIKE MAGIC works with the rest of your stack.

Marketing & AnalyticsWhere promo codes, tracking, consent mode, Meta business setup and event data live.1 articleDeveloper & APIPublic API, service accounts, the Event & Data Hub, webhooks and partner integrations.5 articlesLegal & PoliciesTerms, DPA, SLA, accessibility and vulnerability disclosure.7 articles