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Overview: Content Management with Prismic

Introduction to Managing Content on the Guest Platform

Introduction​

Prismic is a headless content management system (CMS) in which content managers maintain and publish digital content. It covers the digital guest journey including news, the booking engine, and all other content areas of the guest platform.

1. What can you manage with Prismic?​

Manage the content of the digital guest journey and guest platform: The user interface lets content managers edit content without technical knowledge. Content can either be saved, scheduled or published directly in real time. Specifically, this applies to:

  • The Booking Engine (IBE): In ‘Property-Specific’ you maintain the content for the Booking Engine. Some parameters, such as the cancellation policy, are also used in the booking overview on the guest platform.
  • The guest platform (MyStay): All content in the guest folder is controlled by ‘Articles’, ‘Links’, ‘Quotes’ and ‘Events’. The most relevant tiles for the stay are the navigation items. These are controlled by the ‘Configuration’ document.
  • Automated Guest-Notifications: You use Prismic to control the content of the automated guest messages that are sent during the guest journey.
  • Automated tasks: You use Prismic to control the content of the automated tasks so that your team knows what needs to be done.

2. How do I navigate in Prismic?​

  • Types: Prismic displays in the dropdown menu which content types can all be used for your workspace. You can find the exact descriptions of the types here:
  • Tags: Tags label the individual properties, for example your hotel locations, in a document so that you can filter by them. We recommend them if you run a multi-property setup or want to scale later and keep an overview. You create your own tag simply by entering a new tag in a document.
  • Multilingual content: At the top right you switch between the languages of your workspace. Which languages the guest journey serves is set in the Operations Platform under Settings → Language & Locale, on account level and per property (see Multi Language Support). Maintain your Prismic content in every language you have enabled there.
  • Media gallery: Here you can upload media and tag them. You can
    • Upload your own icons in ‘.svg’ format in different colours.
    • Add your own images in the ideal size (web display: 1400x900) to the guest platform.
    • Upload your own loading animations (Lottie format) for the loading screen.
  • Search: This allows you to search for documents. Prismic offers filter options via tags and document titles.
  • Create new documents: You can create documents with the white pencil on a green background in the top right-hand corner. You then have to fill these in from scratch. To make your life easier, you can open two windows on your screen to manage your documents.
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Tip: Duplicate documents and adapt relevant content in order to save time

Open Prismic document with the three-dot menu and Duplicate document highlighted

3. Conclusion​

Prismic holds all content of your guest platform in one place, from the booking journey to the automated messages. Its document types are split by purpose (Property Specific, Article, Link, Navigation Items, Event, E-Mails), every document exists per language, and you can duplicate an existing document instead of starting from scratch. Content goes live when you publish it.

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