Skip to main content

Assa Abloy (Vostio)

Assa Abloy Vostio is a cloud-based access-management system. Connected to LIKE MAGIC, it lets guests receive a room key as an in-app mobile key, as an Apple or Google Wallet key, or as a physical key card encoded at a kiosk or front desk. This guide covers connecting Vostio and mapping its locks; the guest-facing side is described in Mobile Key & Door Access for Guests.

ℹ️ Note: LIKE MAGIC supports two Assa Abloy systems. Vostio is the cloud system covered here, including Apple and Google Wallet keys. Visionline is the server-based system and has its own guide, Assa Abloy (Visionline). If you are unsure which one your property runs, ask via a Support Ticket.

How should your guests open their doors?
  1. With a key card only: encoded at a kiosk or at the front desk. No app is needed, and many properties choose this.
  2. With their smartphone, through Apple / Google Wallet: the guest adds the key from their stay in the web browser. No app is needed. Wallet keys need the Assa Abloy vConnect connection and Wallet-capable lock hardware installed at the property. Ask your Assa Abloy representative for the details.
  3. With their smartphone, through an app: only if Wallet keys are not possible. LIKE MAGIC then builds a native iOS and Android app published under your hotel's name, and the guest opens the door with an in-app mobile key.

Key cards can be combined with option 2 or 3. The comparison table is in Mobile Key & Door Access for Guests.

1. Prerequisites​

  • A live Assa Abloy Vostio environment for the property.
  • The credentials for the connection your property uses (see the next section):
    • Vostio API: a user name and password plus the client ID and user pool ID of your Vostio environment.
    • Assa Abloy vConnect (for Wallet keys): the chain ID, hotel ID and connector ID of your vConnect interface with a user name and password, plus the property's Apple Wallet and Google Wallet details. Wallet keys also need Wallet-capable lock hardware at the property (ask your Assa Abloy representative for the details).
  • For in-app mobile keys: your property's mobile app, a native iOS and Android app published under your hotel's name that LIKE MAGIC distributes in the App Store and Google Play. The mobile key works only in this app, not in the web browser.
  • Your locks configured and named in the Vostio system by Assa Abloy or your locksmith before you map them here.

2. How the Vostio Integration Works​

LIKE MAGIC connects to Vostio in one of two ways, and a property uses one of them:

  • Vostio API: in-app mobile keys and key cards.
  • Assa Abloy vConnect: Apple and Google Wallet keys and key cards, or key cards only.

So a property offers either in-app mobile keys or Wallet keys, not both.

Over the Vostio API, on behalf of a reservation, the platform can:

  • Issue a key for the guest's doors (as a mobile or card key).
  • Read an existing card so it can be reused or re-encoded.
  • Check a key or a door out when the stay ends, so access is revoked at the right time.
  • List the doors and encoders available in the property so you can map them.

Over vConnect, LIKE MAGIC sends each reservation's room, arrival and departure to Assa Abloy, which issues the Wallet key or encodes the card, and it sends the check-out when the stay ends.

You do not call any of this directly. It happens automatically as guests check in, receive keys and check out. Your job as operator is the one-time connection and lock mapping.

3. Connecting Vostio​

  1. Complete the setup with Assa Abloy so the Vostio environment and API access exist for the property.
  2. Submit the credentials for your connection (Vostio API or vConnect) to LIKE MAGIC via a Support Ticket. They are not entered in a self-service screen.
  3. LIKE MAGIC sets the property's door provider for that connection. Once set, the property's Vostio doors and encoders become available for mapping in Settings.

⚠️ Note: Provider selection and credentials are set by LIKE MAGIC, not on a self-service settings page. If Vostio doors do not appear in Door Access, the connection is the first thing to check. Request a verification via a Support Ticket.

4. Mapping Locks​

Once connected, map each Vostio lock to the right accessibility (and, for room doors, the right unit) in Settings → Door Access. The full mapping procedure (accessibility levels, private-door assignment, sort priority, save & publish) is described in Door Access.

A lock matched to a PMS unit arrives as Private with the unit assigned; an unmatched lock arrives as Restricted. Which accessibility a lock can take depends on its Vostio door type:

  • A guest door takes Private only, and the unit is assigned on it.
  • Every other Vostio door takes Public, Public (In-House), Service or Restricted, but never Private.

With the vConnect connection, the rooms are created from the property's PMS units instead, so the door types above do not apply.

5. Key Media (Mobile, Wallet and Card)​

Vostio supports three key media. Which of them a property can offer depends on its connection:

  • Mobile (Vostio API): an in-app "hold near lock" Bluetooth key in your property's mobile app. It works only in the app, not in the web browser.
  • Wallet (vConnect): an Apple Wallet or Google Wallet key that the guest adds from their stay in the web browser. Adding it from the mobile app is not supported. At the door the guest holds the phone to the lock, and no app needs to be open. How guests add the key and what LIKE MAGIC reports to Assa Abloy is described in section 8.
  • Card (both connections): a physical key card, encoded at a kiosk or front desk.

Which media a guest actually sees is governed by the guest-experience settings in Mobile Key & Door Access for Guests and by the encoders you connect (next section).

6. Encoders for Key Cards​

To issue physical key cards, connect the property's card encoders in Settings → Door Access Encoders (see Door Access, section Connect Encoder Devices). Each encoder has a name and an encoder key obtained from Assa Abloy or found in the Vostio software. Which encoder a kiosk uses is set on the kiosk itself in Settings → Kiosks, not on the encoder.

ℹ️ Note: Encoders are only needed for card keys. A property that offers only mobile or Wallet keys does not need an encoder.

7. Verifying the Connection​

  1. In Settings → Door Access, confirm the property's Vostio doors and encoders are listed.
  2. Map a test room door to a unit and save & publish.
  3. On a test reservation, check in and confirm the guest receives the expected key media (Wallet, mobile or card).
  4. Open the door with that key, then check out and confirm access is revoked.

8. Wallet Keys in Daily Operations​

This section applies to properties connected over Assa Abloy vConnect. It describes how guests add a Wallet key, what LIKE MAGIC reports to Assa Abloy and what your team can do at the front desk.

a) How Guests Add a Wallet Key​

The guest adds the key on the keys page of their stay in the web browser. For a Wallet property, this page shows an Add to Apple Wallet and an Add to Google Wallet button instead of a list of doors.

  • When: before arrival, the keys page opens once the guest has completed the Pre-Check-In Flow. A guest can therefore add the key days before arrival. Until a Wallet key has been added, the My Stay screen can also show a button that leads there.
  • Apple Wallet: the guest taps Add to Apple Wallet. Unlike Google Wallet, the keys page asks for no sign-in.
  • Google Wallet: the guest taps Add to Google Wallet and signs in with their Google account. They are then taken to Google Wallet, where the key is saved.
  • More than once: the guest can add the key several times, for example on a second phone, in Apple Wallet and in Google Wallet. Every addition creates its own key for the same reservation. Once a key has been added, the keys page says so and still offers both buttons.

ℹ️ Note: The Add to Google Wallet button appears only when the property's Google Wallet details are set up (see section 1). If it is missing, request a check via a Support Ticket.

b) What LIKE MAGIC Reports to Assa Abloy​

Adding the key does not check the guest in. LIKE MAGIC reports the reservation to Assa Abloy with its room, arrival, departure and status, and reports it again when one of them changes:

  • While the reservation is Confirmed, it is reported as expected.
  • Once the reservation is In-House, it is reported as checked in. This applies whether the guest checks in from their stay or your team checks them in.
  • At check-out, LIKE MAGIC reports the check-out.

⚠️ Note: With vConnect, LIKE MAGIC cannot give a guest access to public doors only, such as the main entrance, before check-in.

c) What Your Team Can and Cannot Do​

  • ✅ Encode a key card with the reservation action Encode key, for example for a guest without a suitable phone. The action appears when the reservation has a unit assigned, is Confirmed or In-House, and the property has an encoder (see section 6). Guests can also get a card at a kiosk with an encoder.
  • ✅ Send the reservation to Assa Abloy again with Sync Public and Private doors under Key Synchronization on the reservation's Keys tab. This sends the current room, dates and status once more. It does not check the guest in.
  • ❌ Opening a door remotely from the Operations Platform is not part of the LIKE MAGIC integration over vConnect.
  • ❌ Revoking Wallet keys before check-out is not part of the LIKE MAGIC integration. This applies to a single key and to Remove all on the Keys tab, which does not revoke Wallet keys at Assa Abloy.
  • ❌ The Keys tab of a reservation shows no Door Access Logs for Wallet keys.

d) Troubleshooting​

SituationWhat to check
The guest cannot open the keys page before arrivalThe guest has not completed the Pre-Check-In Flow yet. An open balance also keeps the page closed until it is paid, unless the property offers Pay at Check-Out.
The Add to Google Wallet button is missingThe property's Google Wallet details are not set up. Request a check via a Support Ticket.
The key opens no doorCheck that the reservation is In-House. Before that, LIKE MAGIC does not report the guest to Assa Abloy as checked in. If the guest is already checked in, use Sync Public and Private doors (see section 8c). If the key still opens no door, encode a key card and request a check via a Support Ticket.
The guest moves to another room or changes the datesNothing to do in LIKE MAGIC. Once the change is in the reservation, LIKE MAGIC reports the new room or dates to Assa Abloy (see section 8b).
The guest has lost their phoneEncode a key card with Encode key (see section 8c). Revoking the Wallet key on the lost phone before check-out is not part of the LIKE MAGIC integration.

9. Conclusion​

Connecting Assa Abloy Vostio means submitting the credentials for the Vostio API or for vConnect, letting LIKE MAGIC set the door provider, and mapping each lock in Door Access. The Vostio API delivers mobile and card keys, and vConnect delivers Wallet and card keys. Guests add a Wallet key from their stay after the Pre-Check-In Flow, and LIKE MAGIC reports the check-in to Assa Abloy once the reservation is In-House. Connect encoders only if you issue cards. Always verify a full issue-open-checkout cycle on a test reservation before the property goes live.

Was this article helpful?