Häfele Dialock
Häfele Dialock is a locking system that LIKE MAGIC supports for guest room and common-door access. Connected to LIKE MAGIC, guests can open their doors from the Guest Portal and receive a physical key card encoded at the kiosk or front desk. The guest-facing side is described in Mobile Key & Door Access for Guests.
ℹ️ This article covers the classic Dialock connection. Its successor is Häfele Dialock Cloud, which new installations use. Request a Support Ticket if you are unsure which one your property runs.
1. What Guests Get
- 📱 In-app door opening: a hold-to-unlock button in the Guest Portal for each door the guest may open. LIKE MAGIC requests a digital key from Häfele behind the scenes and triggers the lock; nothing needs to be installed on the guest's phone.
- 🏷️ Key cards: encoded at a connected encoder station (kiosk or front desk). The first card is the guest's original; further cards are issued as duplicates, and earlier cards stay valid.
Keys follow the stay automatically: common doors open around arrival within the property's public-door access times, the room opens with check-in, and room access ends at check-out.
2. Prerequisites
- A live Häfele Dialock installation with the locks in place.
- The Häfele site ID of your property. It is the one thing LIKE MAGIC needs from you; hand it over during onboarding and LIKE MAGIC sets up the connection.
Doors are then mapped in Settings → Door Access as for every other door provider (see Door Access).
3. Troubleshooting
| Symptom | Likely cause |
|---|---|
| No Häfele doors appear in Door Access | Connection or site ID not set up - request a Support Ticket to have the connection checked |
| A door is missing or a lock was changed on the Häfele side | Lock changes reach LIKE MAGIC through a Support Ticket - name the locks that were added, replaced or renumbered |
| Guest can't open the room door | Room access starts at check-in - check the reservation's status and the unit mapping of the door |
| Guest can't open a common door | Common doors follow the public-door access times - check them in Door Access, section Access Timing of public doors |
| Card encoding fails at the kiosk | The kiosk's linked encoder station is offline or not linked - check the encoder configuration |
4. Conclusion
With Häfele Dialock connected, LIKE MAGIC issues and revokes door access with the stay: in-app opening plus key cards at kiosk or front desk. Your part is the site ID; mapping and encoder stations follow the general Door Access procedure, and lock changes on the Häfele side go through a Support Ticket.
Useful links:
- Häfele Dialock Cloud: the successor connection
- Door Access: mapping, sync and encoder stations for every door provider
- Mobile Key & Door Access for Guests: the guest experience