What Works on Which PMS
Almost everything your team and your guests use works the same on Apaleo, Mews and Opera Cloud. This page lists what does not, in two parts: the capabilities that are missing entirely on some PMSs (section 1), and the capabilities that exist on every PMS but whose settings, sync or conditions differ (section 2).
Use it when a screen a colleague describes is missing from your own sidebar, or when a setting you configured at one property has no equivalent at another. For how LIKE MAGIC connects to a PMS in the first place, start with PMS Overview.
ℹ️ Before you conclude it is the PMS. This page lists only what depends on the PMS, so anything that is not on it works the same everywhere. A screen can also be missing because your plan does not include it, because your Staff User Account lacks the required role, or because it has not been configured for that property. Those are the more common reasons, and the article linked in each row explains them. Check too which PMS the property actually runs, since you cannot tell that from the screen itself.
1. Availability by PMS
These capabilities are missing entirely on the PMSs marked ❌.
| Capability and where to find it | Apaleo | Mews | Opera Cloud | Where it is documented |
|---|---|---|---|---|
| Overview, the daily cockpit with arrivals, departures, in-house guests and scheduled cleanings. Top of the sidebar. On Mews and Opera Cloud properties a user with the Host role lands on Arrivals instead. | ✅ | ❌ | ❌ | Front-Desk Daily Operations |
| Identity check overview, the review queue for submitted ID documents. Sidebar, front-desk section, with the Host role. | ✅ | ❌ | ❌ | Identity Check |
| Breakfast, the board and its Breakfast View Configuration section. The board is in the sidebar, the section on Settings → Operations → Operations Platform. On other PMSs a Breakfast entry can still appear, but the board lists no guests and the section is not shown. | ✅ | ❌ | ❌ | Breakfast Management |
| Settings → Promo Codes, in the Account section. Promo codes are configured at account level only. | ✅ | ❌ | ❌ | IBE Promo Codes |
| The guest-facing Honesty shop in My Stay. | ✅ | ❌ | ❌ | Shops Overview |
| Settings → Second Screens, at property and at account level. | ❌ | ✅ | ✅ | Set Up and Manage Second Screen Devices |
| The guest-facing Minibar and Amenities shops in My Stay, and the Checkout minibar step in the checkout flow. | ❌ | ✅ | ✅ | Shops Overview |
The reservation actions Add to housekeeping queue and Remove from housekeeping queue, and the In housekeeping queue marker. Action menu of a Confirmed reservation arriving today. The marker sits on the status icon in the reservation lists and in the Reservation Details header. | ❌ | ❌ | ✅ | Reservation Actions |
| The Back to Back marker on a reservation that is one of several consecutive stays of the same guest. Next to the guest name in the reservation lists, where the tooltip names the position (for example Back to back 2 of 3), and as a chip in the Reservation Details header. | ❌ | ❌ | ✅ | Spot Group Bookings on the Reservations Overview |
| Blocks, the marker for a reservation that belongs to an Opera Cloud group block, with the block's code, name and status. Next to the guest name in the reservation lists, where the tooltip offers Filter by Block. Also the Block filter (In Block or Not in Block), and a chip in the Reservation Details header that opens the block in Opera Cloud. Switched on per property by LIKE MAGIC (request it via a Support Ticket). | ❌ | ❌ | ✅ | - |
| The charge and payment actions on the Billing tab of Reservation Details: Move and Adjust on a charge, Move on a payment, and Add Charge(s) on a folio. Switched on per property by LIKE MAGIC (request it via a Support Ticket). | ❌ | ❌ | ✅ | Billing and Folio |
| The Frequent Flyer Program fields for the main guest in the Check-In Wizard, with Add frequent flyer. Switched on per property by LIKE MAGIC (request it via a Support Ticket). | ❌ | ❌ | ✅ | Front-Desk Daily Operations |
| The guest-facing housekeeping schedule in My Stay, where guests choose when their room is cleaned. | ❌ | ❌ | ✅ | - |
| The reservation action Revert Check-In. Reservation action menu. | ✅ | ❌ | ✅ | Fixing a Mistake on a Reservation |
✅ available, ❌ not available
⚠️ Identity Check: the screen, not the capability. Only the standalone Identity check overview queue is Apaleo-only. Confirming a guest's ID works on every supported PMS (from the reservation's Guest Insights tab and from the reservation's action menu), and guests can scan a document during online check-in everywhere. On Mews and Opera Cloud you review IDs on the reservation rather than in a queue.
2. Same Capability, Different Settings, Sync or Condition
These capabilities are available on every PMS, but a setting, a sync or a condition differs:
| Capability and where to find it | On Apaleo | On Mews | On Opera Cloud | Where it is documented |
|---|---|---|---|---|
| Prepayment, configured in Settings → Prepayment | Also the Prepayment Settings section, and the Cancellation Policy field on the Booking.com prepayment type | Neither of the Apaleo options | Also the Payment Methods field, which selects PMS payment methods | Prepayment Configuration |
| Housekeeping View, configured in the Housekeeping View Configuration section of Settings → Operations → Operations Platform | Also the Housekeeping View V1 Enabled switch, for the simple list of rooms to clean | Not shown | Not shown | Operations Platform Settings |
| Booking Engine Rates, the per-property page in Settings | Named Unit Group Order, with the unit group order only | The Unit Group Order and Rate Plans on the Booking Engine cards | The Unit Group Order, Channel Attribution, Rate Plans on the Booking Engine and Guarantee Mappings cards | Configure the Internet Booking Engine (IBE) |
| Guest notifications, in Settings → Guest Notification | No Reply-To Email. Check-In Introduction and Check-In Reminder have two timing conditions | A Reply-To Email in the sender fields. Those two notifications have a third timing condition, Initial notification sent | As on Mews | Guest Notification Settings |
| Settings → Property Settings, the room-access condition | Block check-in Until Room Is Clean | Guest Flow Progress Check | Guest Flow Progress Check | Configure Property Settings |
| Reservation alerts, in Reservation Details → Alerts | Kept in LIKE MAGIC | Kept in LIKE MAGIC | Kept in LIKE MAGIC, or optionally synchronised with Opera Cloud in both directions, with the Alert Title then fixed to GEN. LIKE MAGIC switches the sync on per property (request it via a Support Ticket) | Reservation Alerts |
| Tasks, on the Tasks board | Kept in LIKE MAGIC | Kept in LIKE MAGIC | Kept in LIKE MAGIC, or optionally synchronised with Opera Cloud traces. LIKE MAGIC switches the sync on per property (request it via a Support Ticket). A synced task shows Synced with trace and the trace ID | The Tasks Board |
| Download PDF on a folio, in Reservation Details → Billing tab | Not available | Closed folios | Open and closed folios | Billing and Folio |
| The Lock Unit Assignment toggle in the Assign unit dialog | Always there | Always there | Hidden once the guest is in house | Reservation Actions |
| Check in, the direct action without the wizard | Reservation is Confirmed and arrival is today | Reservation is Confirmed, today falls between arrival and departure, a unit is assigned and that unit is Inspected | Reservation is Confirmed | Reservation Actions |
3. Conclusion
If a capability behaves differently at two of your properties and it is not listed here, raise it via a Support Ticket rather than assuming it is expected. And remember that moving a property to another PMS is a migration, not a setting change, so treat a property's PMS as fixed when you plan a rollout.