Skip to main content

Honesty Shop

The honesty shop is the simplest of the LIKE MAGIC self-service shops: a product list a guest browses on their own device, adds to a cart, and pays for. The digital equivalent of an honesty shelf in the lobby. There is no front-desk step and no physical device to provision; if the shop is switched on and has products, guests can buy.

This article is written for the operator/administrator who enables and configures the honesty shop, not for guests. For the wider shop family and where shop products come from in general, start with Shops Overview.

1. Who Can Use This​

Configuring the honesty shop is an administrator task: the shop is enabled per property by LIKE MAGIC (section 3), its products come from Apaleo and are grouped by LIKE MAGIC, and their titles and images are authored in your property's Prismic repository (section 4). The guest-facing shop itself has no role restriction. Any guest on a property where it is available can use it.

2. What the Guest Sees​

On a property where the honesty shop is available, the guest reaches it from My Stay:

  1. They open the shop page and browse the product list, filtered by the groups Food, Beverage and Other.
  2. They add items to a cart.
  3. They review the cart and pay with the property's configured payment provider, or put the purchase on the bill where the property allows it (section 5).

Each product shows its title, image and price. The product description from Apaleo is not shown. Where the products, prices and titles come from is covered in section 4.

3. Enabling the Honesty Shop​

The honesty shop is enabled separately per property by LIKE MAGIC, independent of the other shops. Enabling the honesty shop does not enable the dynamic shop, the box shop, or the self-pouring station, and vice versa. If the shop is missing for a property that should offer it, request its activation via a Support Ticket; if it should apply to all properties of your account, say so in the ticket.

ℹ️ Note: Enabling the shop does nothing for guests until it has products (section 4). If the shop is on but empty, guests see an empty shop.

4. Products, Groups and Prismic Content​

The honesty shop has no product list of its own. Three places build it:

  • Apaleo holds the products (services) and their prices including VAT. LIKE MAGIC reads them from Apaleo, so a price changes in Apaleo, never in Prismic.
  • The group decides where a product appears. LIKE MAGIC assigns each product to exactly one group, and the honesty shop shows the groups Food, Beverage and Other. The group is also the filter the guest browses by, and there are no other categories. A product without one of these groups does not appear. Request a new product or a group change via a Support Ticket.
  • Prismic holds the title, image and icon of each product, and the name shown for each group. Provide a title for each language the property serves. A product without a title shows its raw product id to the guest. Publishing a change in Prismic flows to the guest app without a release.

The honesty shop has no shop rules: no opening hours, no quantity limits, no limits by guest segment on single products, and no tasks for your team. Its tile in My Stay can still be limited to guest segments in Prismic, with the Only displayed for segment field (see Guest Segmentation).

For how Prismic content is structured, translated, and published, see Content Management with Prismic.

5. Payment​

Guests pay for honesty-shop purchases through the property's payment configuration: the same provider and VAT presentation as the rest of the guest journey. There is no honesty-shop-specific payment setup; if payments are configured for the property, the shop can charge. See Payment Configuration.

Every purchase is posted to Apaleo as charges on a separate shop folio of the reservation, not on the room folio.

Pay at checkout. Where LIKE MAGIC has switched it on for the property, the guest can also put the whole cart on the bill instead of paying now. The charges are posted to the shop folio right away and the open balance is paid at checkout. This option is never offered on the departure day, and it applies to the honesty shop only, not to the box shop or the self-pouring station. Request it via a Support Ticket.

6. Conclusion​

Enabling the honesty shop is two moves: have LIKE MAGIC enable it for the property and group its products, and give every product a title in Prismic. Prices come from Apaleo, and payment rides on the property's existing configuration. If the shop is missing for a property, it has not been enabled yet (Support Ticket); if it is empty, check the product groups and the published Prismic titles. For the other shops and the shared catalog model, see Shops Overview.

Was this article helpful?