69 docs tagged with "Administrator"

How to configure the services catalogue guests can book (additional services such as luggage pickup), including price, availability, tax, and dependencies, and where services appear in the journey.

What the Adyen connection for a property holds, how Adyen's notifications reach the folio, and how to request a change.

What AI Connect is (plugging your chosen AI agent into the Communication Hub so it answers guest messages from WhatsApp, SMS and Booking.com) and how a partner integrates with it.

To connect LIKE MAGIC with the PMS Apaleo, you need to create a Custom App. This guide walks you through the required steps.

The settings you need in Apaleo so the LIKE MAGIC integration works: automation, payment processing, services and rate plans.

How to connect an Assa Abloy Vostio locking system to LIKE MAGIC, Wallet, in-app and key-card access, encoders, and lock mapping.

What automated actions do (guest notifications, check-in/checkout automation, key timers, exports, documents), how their triggers and timing work, and how to request a change.

The default flow of automated guest messages, from the booking confirmation to the check-out follow-up, and which of them you can have adjusted.

How to enable and configure the LIKE MAGIC box rental / box shop, a self-service purchase or rental from a physical box/locker device, its Prismic catalog, how it is enabled for a property, and how a purchase posts to the guest folio.

How to connect Burgwächter door locks to LIKE MAGIC, per-stay PIN codes, door mapping, and the PIN validity caveat.

Checkout on Accounts Receivable (AR) allows company bookings to be settled by invoice instead of guest payment. When set up correctly, guests on a company…

How to connect Codelocks smart locks and Masunt key safes to LIKE MAGIC, per-stay door codes and lock mapping.

Guest Access settings let you control how guests prove who they are before they reach their reservation, through a MagicLink in a notification, a…

Control per Property whether guests upload an identity document during check-in, and how long uploaded documents are kept before automatic deletion.

The Property Settings page in the Operations Platform lets you view and adjust the configuration that applies to a single Property.

How the guest check-in and pre-check-in flow is put together. The wizard steps, and which of them are set per property.

Set up the Internet Booking Engine (IBE). The search-and-book flow, property visibility and order, rate plan order, search defaults, booker data, and the per-Property unit group and rate plan settings.

The Purpose of Stay step lets guests tell you why they are travelling, for example business or leisure, directly in the Pre-Check-In Flow. You define…

The Self-Service Kiosk allows your guests to check in and check out independently at your property. This guide explains how to configure your kiosk…

This Data Processing Agreement (the "DPA") is an integral part of the Agreement between likeMagic and the Customer.

What the Datatrans connection for a property holds, how to request a change, and how to verify that a payment reaches the folio.

The Door Access configuration allows you to define which doors are visible and accessible to guests or staff.

How to connect a dormakaba locking system to LIKE MAGIC, key cards, Wallet keys, encoders and lock mapping.

The registration form (Meldeschein) produces a legally compliant, country-specific guest registration document as a PDF directly from a reservation.

How an administrator enables the F&B Orders and Restaurant tabs on a reservation, what each shows front-desk staff, and how they connect to an external F&B/POS system.

This is a technical guide for integrating the Glutz access control system with LIKE MAGIC.

Comprehensive Guide to Integrating GDPR-Compliant Cookie Banner with Google Tag Manager

How the guest profile, account/login, and loyalty program fit together in the guest journey, what the guest manages and which parts you make available per property.

How to stop guest notifications from reaching a specific email address or phone number, for every Property in an Account.

Control which automated notifications your guests receive, when they are sent, over which channel and under which sender identity.

Sort reservations into named guest segments per Property and use them to target notification texts, timings, services, shops and guest journey articles.

How to enable and configure the LIKE MAGIC honesty shop (a self-service product list guests browse, add to a cart, and pay for), including its Prismic catalog and how it is enabled for a property.

How to configure the Housekeeping View. Choose the board version and set the defaults for automatically created cleaning tasks.

The sidebar, the property switcher and the general functions at the bottom of the navigation.

Create and manage discount codes that guests enter while booking, each with its own validity window, stay window, discount type and property scope.

How the ID and passport scan with MRZ reading works on the check-in Legal step, what it captures, how you switch it on per property, and how retention and identity checks are handled.

This article explains the Info Stay feature, which allows guests to access content from the Digital Guest Portal via QR code or link, without an active…

How the operator sets up the channels behind the Communication Hub (WhatsApp, SMS and email) so two-way guest conversations reach the Messages screen.

How to connect a Messerschmitt locking system to LIKE MAGIC, key-card encoding at kiosk or front desk, room mapping, card validity, and the check-out signal.

How to enable and configure the guest mobile-key experience (the open-door quick action, Apple/Google Wallet keys, in-app hold-near-lock, and kiosk key cards) depending on the property's door provider.

How guests and staff pick the language they read the platform in, and how an administrator sets the available languages and the default format per account and property.

This guide explains how to enable notifications for incoming messages and install the web app on your mobile device.

A step-by-step guide to connecting LIKE MAGIC with Oracle OPERA Cloud, for both the OCIM (modern) and the SSD (legacy) version.

What the payment configuration decides for a property, which payment service providers it covers, and how account and property scope interact.

How LIKE MAGIC connects to Property Management Systems such as Apaleo, Mews and Oracle OPERA Cloud via OHIP, and why some guest-facing behaviour can differ between properties on different PMSs.

How to configure the prepayment logic in the Operations Platform in order to benefit from the feature Smart Guest Payments

How to organize the navigation items in the Guest Portal.

This article explains how to create and populate a new property and its corresponding Property Specific in Prismic.

This is a technical guide for integrating the RemoteLock access control system with LIKE MAGIC

The companion "second screen" check-in experience, hand a guest a roaming device to review, confirm, and sign their own check-in away from a fixed kiosk or front-desk tablet, driven from the reservation in the Operations Platform.

How account administrators manage staff user accounts, groups, roles and property assignments in the LIKE MAGIC Operations Platform.

This is a technical guide for integrating the SAG access control system with LIKE MAGIC.

This is a technical guide for integrating the Salto KS access control system with LIKE MAGIC.

This is a technical guide for integrating the Salto Space access control system with LIKE MAGIC

How the guest self-checkout flow works (confirm departure, declare minibar consumption, review and pay the final bill) and how you make it available per property.

How to enable and configure the LIKE MAGIC self-pouring beverage station (a self-service tap device where a guest pours a metered portion and is charged to their folio), its Prismic catalog, how it is enabled for a property, and how metered pours post to the guest folio.

The LIKE MAGIC Self-Service Kiosk allows guest information and booking processes to be accessed directly via an Android tablet. This guide shows you step…

The LIKE MAGIC Self-Service Kiosk allows guest information and booking processes to be accessed directly via an iPad. This guide shows you step by step…

How to configure the services catalog, auto-approved vs. approval-required services and how the approval flow works for staff and guests.

The Second Screen turns a tablet at your front desk into a guest-facing display. During check-in, guests review and confirm their own details and sign the…

How to connect Mara, an AI-powered guest review and feedback solution, to LIKE MAGIC with a Service Account: the recommended scopes and the four connection values Mara asks for.

How the LIKE MAGIC self-service shops work (the honesty shop, the dynamic shop, and the checkout minibar), how their product catalogs are authored in Prismic, and what has to be in place for them to appear.

Which email addresses and links to approve in the Booking.com extranet so LIKE MAGIC messages reach Booking.com guests.

How an administrator sets the colours, typography, button and app-bar appearance that guests see across the guest journey, kiosk and booking engine.

How the Travel Buddy flow lets a guest add and manage co-travellers on a reservation, including their legal and ID data and how you configure whether buddy data is required.

Prepayment decides who pays for a reservation and what your guest is asked to pay during online check-in, at the Self-Service Kiosk or at check-out. This…

Reservation Conditions are automatic status flags that LIKE MAGIC places on a reservation whenever something needs your attention, for example an…

How to offer a room-category upgrade to guests at check-in and during the stay, and how staff can upsell from the reservation drawer. The three upsell surfaces and how you make them available.

What the Worldline connection for a property holds, how Worldline's notifications reach the folio, and how to request a change.