31 docs tagged with "Front-desk staff"

How LIKE MAGIC assigns a unit automatically at check-in when none is assigned yet, what triggers it, who picks the unit, and the clean-room option.

How billing addresses are managed in LIKE MAGIC. The Edit Billing Settings action on the folio for staff, and how guests set their own billing address or company.

How to read and work with a reservation's folio, open balance and invoicing from the Operations Platform, and how it relates to the guest's self-service billing.

Ensuring that all guests are correctly recorded and can start their guest journey.

How to embed the booking widget on your own website and how to deep link into the Booking Engine with query parameters.

How front-desk and breakfast staff run the breakfast service board (see who is entitled to breakfast today and check guests off at service) and how an administrator configures that view.

How the Communication Hub works: the Messages screen, conversation categories and statuses, the guest information panel and the quick actions.

The registration form (Meldeschein) produces a legally compliant, country-specific guest registration document as a PDF directly from a reservation.

Checked in the wrong guest, set a reservation to No-Show too early, or confirmed an identity check by mistake: what you can undo yourself, and what you cannot.

How the daily front-desk cockpit (Overview, Arrivals, Departures and In Hotel) supports the reception workflow across the day.

Guests can add a free-text comment with special requests while booking through the Booking Engine, visible to staff on the reservation and synced to your PMS.

How to inform your guests about Data Protection and Terms & Conditions in a legally compliant manner

The sidebar, the property switcher and the general functions at the bottom of the navigation.

How front-desk staff work the identity-check queue in the Operations Platform, where the submitted ID data comes from, and who can use it.

How Meta categorizes WhatsApp templates, which wording triggers Marketing or Authentication, and how to appeal a recategorization or rejection.

This is a guide for implementing Offline PIN Codes with LIKE MAGIC

Introduction to Managing Content on the Guest Platform

Arrange the display of Articles in your Digital Guest Portal

Here you will find instructions on how to create an article for the Digital Guest Portal in Prismic.

Here you will find explanations of how email templates are structured in Prismic and how to edit them.

How to create events in Prismic for the Digital Guest Portal, fields, where they appear, and why events disappear automatically after their end date.

Here you will find instructions on how to create a link for your Digital Guest Portal.

Every entry in the reservation Action Menu (⋮): what each action does, when it appears, and why an action you expect is locked or missing.

Reservation alerts are messages for hotel staff that display as notifications when a reservation is accessed at specific points in its lifecycle. They…

Reference for the reservation detail drawer and its tabs, what each tab does, and why a tab can be locked, hidden or read-only depending on your pricing, your property setup, your role and your PMS.

The Notifications tab in the reservation detail drawer: every message sent to this guest, when it went out, whether it arrived, and how to resend it.

How to identify which reservations belong together within a group booking, for arrival management, guest relations and housekeeping tasks.

Current list of third-party integration capabilities with LIKE MAGIC

Working with tasks on a phone: the mobile task list, swipe-to-act quick actions, the task detail view, and filtering on a small screen.

Every task carries a type that says where it came from. Only one of the eight is created by hand. The other seven arrive on their own, F&B and shop orders included.

The shared Tasks board: the view it opens on, the three quick filters and their counts, the filter modal, sorting, and shareable filter links.