23 docs tagged with "Guest journey"

How to configure the services catalogue guests can book (additional services such as luggage pickup), including price, availability, tax, and dependencies, and where services appear in the journey.

Ensuring that all guests are correctly recorded and can start their guest journey.

How to embed the booking widget on your own website and how to deep link into the Booking Engine with query parameters.

Guest Access settings let you control how guests prove who they are before they reach their reservation, through a MagicLink in a notification, a…

Control per Property whether guests upload an identity document during check-in, and how long uploaded documents are kept before automatic deletion.

Set up the Internet Booking Engine (IBE). The search-and-book flow, property visibility and order, rate plan order, search defaults, booker data, and the per-Property unit group and rate plan settings.

The Purpose of Stay step lets guests tell you why they are travelling, for example business or leisure, directly in the Pre-Check-In Flow. You define…

How the guest profile, account/login, and loyalty program fit together in the guest journey, what the guest manages and which parts you make available per property.

Guests can add a free-text comment with special requests while booking through the Booking Engine, visible to staff on the reservation and synced to your PMS.

How to inform your guests about Data Protection and Terms & Conditions in a legally compliant manner

Sort reservations into named guest segments per Property and use them to target notification texts, timings, services, shops and guest journey articles.

This article explains the Info Stay feature, which allows guests to access content from the Digital Guest Portal via QR code or link, without an active…

Introduction to Managing Content on the Guest Platform

Arrange the display of Articles in your Digital Guest Portal

Here you will find instructions on how to create an article for the Digital Guest Portal in Prismic.

How to create events in Prismic for the Digital Guest Portal, fields, where they appear, and why events disappear automatically after their end date.

Here you will find instructions on how to create a link for your Digital Guest Portal.

How to organize the navigation items in the Guest Portal.

The companion "second screen" check-in experience, hand a guest a roaming device to review, confirm, and sign their own check-in away from a fixed kiosk or front-desk tablet, driven from the reservation in the Operations Platform.

How the guest self-checkout flow works (confirm departure, declare minibar consumption, review and pay the final bill) and how you make it available per property.

How to configure the services catalog, auto-approved vs. approval-required services and how the approval flow works for staff and guests.

How the Travel Buddy flow lets a guest add and manage co-travellers on a reservation, including their legal and ID data and how you configure whether buddy data is required.

How to offer a room-category upgrade to guests at check-in and during the stay, and how staff can upsell from the reservation drawer. The three upsell surfaces and how you make them available.