13 docs tagged with "Messaging"

What AI Connect is (plugging your chosen AI agent into the Communication Hub so it answers guest messages from WhatsApp, SMS and Booking.com) and how a partner integrates with it.

The default flow of automated guest messages, from the booking confirmation to the check-out follow-up, and which of them you can have adjusted.

How the Communication Hub works: the Messages screen, conversation categories and statuses, the guest information panel and the quick actions.

How to stop guest notifications from reaching a specific email address or phone number, for every Property in an Account.

Control which automated notifications your guests receive, when they are sent, over which channel and under which sender identity.

This article explains the Info Stay feature, which allows guests to access content from the Digital Guest Portal via QR code or link, without an active…

How the operator sets up the channels behind the Communication Hub (WhatsApp, SMS and email) so two-way guest conversations reach the Messages screen.

WhatsApp usage charges consist of Meta’s conversation-based fee and are based on the recipient’s country. A full list of all fees can be found here.

How Meta categorizes WhatsApp templates, which wording triggers Marketing or Authentication, and how to appeal a recategorization or rejection.

This guide explains how to enable notifications for incoming messages and install the web app on your mobile device.

Here you will find explanations of how email templates are structured in Prismic and how to edit them.

How account administrators manage staff user accounts, groups, roles and property assignments in the LIKE MAGIC Operations Platform.

Which email addresses and links to approve in the Booking.com extranet so LIKE MAGIC messages reach Booking.com guests.