24 docs tagged with "Reservations"

The default flow of automated guest messages, from the booking confirmation to the check-out follow-up, and which of them you can have adjusted.

How LIKE MAGIC assigns a unit automatically at check-in when none is assigned yet, what triggers it, who picks the unit, and the clean-room option.

How billing addresses are managed in LIKE MAGIC. The Edit Billing Settings action on the folio for staff, and how guests set their own billing address or company.

Ensuring that all guests are correctly recorded and can start their guest journey.

How the Communication Hub works: the Messages screen, conversation categories and statuses, the guest information panel and the quick actions.

Guest Access settings let you control how guests prove who they are before they reach their reservation, through a MagicLink in a notification, a…

The Self-Service Kiosk allows your guests to check in and check out independently at your property. This guide explains how to configure your kiosk…

The registration form (Meldeschein) produces a legally compliant, country-specific guest registration document as a PDF directly from a reservation.

Checked in the wrong guest, set a reservation to No-Show too early, or confirmed an identity check by mistake: what you can undo yourself, and what you cannot.

How an administrator enables the F&B Orders and Restaurant tabs on a reservation, what each shows front-desk staff, and how they connect to an external F&B/POS system.

How the daily front-desk cockpit (Overview, Arrivals, Departures and In Hotel) supports the reception workflow across the day.

Guests can add a free-text comment with special requests while booking through the Booking Engine, visible to staff on the reservation and synced to your PMS.

Create and manage discount codes that guests enter while booking, each with its own validity window, stay window, discount type and property scope.

How front-desk staff work the identity-check queue in the Operations Platform, where the submitted ID data comes from, and who can use it.

How guests and staff pick the language they read the platform in, and how an administrator sets the available languages and the default format per account and property.

This is a guide for implementing Offline PIN Codes with LIKE MAGIC

Every entry in the reservation Action Menu (⋮): what each action does, when it appears, and why an action you expect is locked or missing.

Reservation alerts are messages for hotel staff that display as notifications when a reservation is accessed at specific points in its lifecycle. They…

Reference for the reservation detail drawer and its tabs, what each tab does, and why a tab can be locked, hidden or read-only depending on your pricing, your property setup, your role and your PMS.

The Notifications tab in the reservation detail drawer: every message sent to this guest, when it went out, whether it arrived, and how to resend it.

How to identify which reservations belong together within a group booking, for arrival management, guest relations and housekeeping tasks.

Working with tasks on a phone: the mobile task list, swipe-to-act quick actions, the task detail view, and filtering on a small screen.

Prepayment decides who pays for a reservation and what your guest is asked to pay during online check-in, at the Self-Service Kiosk or at check-out. This…

Reservation Conditions are automatic status flags that LIKE MAGIC places on a reservation whenever something needs your attention, for example an…