10 docs tagged with "Concept"

How the Operations Platform separates account-wide settings from per-property settings, which level wins when both are set, and how to switch between them.

What AI Connect is (plugging your chosen AI agent into the Communication Hub so it answers guest messages from WhatsApp, SMS and Booking.com) and how a partner integrates with it.

The default flow of automated guest messages, from the booking confirmation to the check-out follow-up, and which of them you can have adjusted.

How LIKE MAGIC assigns a unit automatically at check-in when none is assigned yet, what triggers it, who picks the unit, and the clean-room option.

What the LIKE MAGIC Event & Data Hub is: the platform's event backbone that lets external systems subscribe to what happens across bookings, reservations, folios, tasks, doors and messaging and stream that activity out for automation and analytics.

Guests can add a free-text comment with special requests while booking through the Booking Engine, visible to staff on the reservation and synced to your PMS.

How LIKE MAGIC connects to Property Management Systems such as Apaleo, Mews and Oracle OPERA Cloud via OHIP, and why some guest-facing behaviour can differ between properties on different PMSs.

How the LIKE MAGIC self-service shops work (Minibar, Amenities and the checkout minibar on Mews and Oracle Opera Cloud, the honesty shop on Apaleo), where their products, prices and texts come from, which rules a shop can carry, and what has to be in place for a shop to appear.

Current list of third-party integration capabilities with LIKE MAGIC

Reservation Conditions are automatic status flags that LIKE MAGIC places on a reservation whenever something needs your attention, for example an…