93 docs tagged with "How-to"

How to configure the services catalogue guests can book (additional services such as luggage pickup), including price, availability, tax, and dependencies, and where services appear in the journey.

What you prepare in Adyen, what the connection for a property holds, how Adyen's notifications reach the folio, and how to request a change.

To connect LIKE MAGIC with the PMS Apaleo, you need to create a Custom App. This guide walks you through the required steps.

The settings you need in Apaleo so the LIKE MAGIC integration works: automation, payment processing, services and rate plans.

How to connect an Assa Abloy Visionline locking system to LIKE MAGIC, in-app mobile keys and key cards, encoders, and lock mapping.

How to connect an Assa Abloy Vostio locking system to LIKE MAGIC, Wallet, in-app and key-card access, encoders, and lock mapping.

What automated actions do (guest notifications, check-in/checkout automation, key timers, exports, documents), how their triggers and timing work, and how to request a change.

How billing addresses are managed in LIKE MAGIC. The Edit Billing Settings action on the folio for staff, and how guests set their own billing address or company.

How to read and work with a reservation's folio, open balance and invoicing from the Operations Platform, and how it relates to the guest's self-service billing.

Ensuring that all guests are correctly recorded and can start their guest journey.

How to embed the booking widget on your own website and how to deep link into the Booking Engine with query parameters.

How to enable and configure the LIKE MAGIC box rental / box shop, a self-service purchase or rental from a physical box/locker device, its Prismic catalog, how it is enabled for a property, and how a purchase posts to the guest folio.

How front-desk and breakfast staff run the breakfast service board (see who is entitled to breakfast today and check guests off at service) and how an administrator configures that view.

How to connect Burgwächter door locks to LIKE MAGIC, per-stay PIN codes, door mapping, and the PIN validity caveat.

Checkout on Accounts Receivable (AR) allows company bookings to be settled by invoice instead of guest payment. When set up correctly, guests on a company…

How to connect Codelocks smart locks and Masunt key safes to LIKE MAGIC, per-stay door codes and lock mapping.

How the Communication Hub works: the Messages screen, conversation categories and statuses, the guest information panel and the quick actions.

Guest Access settings let you control how guests prove who they are before they reach their reservation, through a MagicLink in a notification, a…

Control per Property whether guests upload an identity document during check-in, and how long uploaded documents are kept before automatic deletion.

The Property Settings page in the Operations Platform lets you view and adjust the configuration that applies to a single Property.

How the guest check-in and pre-check-in flow is put together. The wizard steps, and which of them are set per property.

Set up the Internet Booking Engine (IBE). The search-and-book flow, property visibility and order, rate plan order, search defaults, booker data, and the per-Property unit group and rate plan settings.

The Purpose of Stay step lets guests tell you why they are travelling, for example business or leisure, directly in the Pre-Check-In Flow. You define…

The Self-Service Kiosk allows your guests to check in and check out independently at your property. This guide explains how to configure your kiosk…

What the Datatrans connection for a property holds, how to request a change, and how to verify that a payment reaches the folio.

The Door Access configuration allows you to define which doors are visible and accessible to guests or staff.

How to connect a dormakaba locking system to LIKE MAGIC, key cards, Wallet keys, encoders and lock mapping.

The registration form (Meldeschein) produces a legally compliant, country-specific guest registration document as a PDF directly from a reservation.

List and search reservations across all your properties at once, narrow the list to some of them, and know how the search matches what you type.

Checked in the wrong guest, set a reservation to No-Show too early, or confirmed an identity check by mistake: what you can undo yourself, and what you cannot.

How an administrator enables the F&B Orders and Restaurant tabs on a reservation, what each shows front-desk staff, and how they connect to an external F&B/POS system.

How the daily front-desk cockpit (Overview, Arrivals, Departures and In Hotel) supports the reception workflow across the day.

This is a technical guide for integrating the Glutz access control system with LIKE MAGIC.

Comprehensive Guide to Integrating GDPR-Compliant Cookie Banner with Google Tag Manager

How the guest profile, account/login, and loyalty program fit together in the guest journey, what the guest manages and which parts you make available per property.

How to inform your guests about Data Protection and Terms & Conditions in a legally compliant manner

How to stop guest notifications from reaching a specific email address or phone number, for every Property in an Account.

Control which automated notifications your guests receive, when they are sent, over which channel and under which sender identity.

Sort reservations into named guest segments per Property and use them to target notification texts, timings, services, shops and guest journey articles.

How the classic Häfele Dialock connection works with LIKE MAGIC: in-app door opening and key-card encoding, and what LIKE MAGIC needs to set it up.

How to connect Häfele Dialock Cloud to LIKE MAGIC: in-app door opening, key-card encoding, and how each stay is mirrored to Dialock Cloud as a booking.

How to enable and configure the LIKE MAGIC honesty shop on Apaleo (a self-service product list guests browse, add to a cart, and pay for), where its products, prices and texts come from, and how guests pay or put a purchase on the bill.

How to configure the Housekeeping View. Choose the board version and set the defaults for automatically created cleaning tasks.

The sidebar, the property switcher and the general functions at the bottom of the navigation.

Create and manage discount codes that guests enter while booking, each with its own validity window, stay window, discount type and property scope.

How the ID and passport scan with MRZ reading works on the check-in Legal step, what it captures, how you switch it on per property, and how retention and identity checks are handled.

How front-desk staff work the identity-check queue in the Operations Platform, where the submitted ID data comes from, and who can use it.

This article explains the Info Stay feature, which allows guests to access content from the Digital Guest Portal via QR code or link, without an active…

How the operator sets up the channels behind the Communication Hub (WhatsApp, SMS and email) so two-way guest conversations reach the Messages screen.

How to connect a Messerschmitt locking system to LIKE MAGIC, key-card encoding at kiosk or front desk, room mapping, card validity, and the check-out signal.

How Meta categorizes WhatsApp templates, which wording triggers Marketing or Authentication, and how to appeal a recategorization or rejection.

How to enable and configure the guest mobile-key experience (the open-door quick action, Apple/Google Wallet keys, in-app hold-near-lock, and kiosk key cards) depending on the property's door provider.

How guests and staff pick the language they read the platform in, and how an administrator sets the available languages and the default format per account and property.

How LIKE MAGIC reaches a lock system that runs on a server at the property: Site-to-Site VPN, firewall allowlist or internet access, and the port per lock system.

This guide explains how to enable notifications for incoming messages and install the web app on your mobile device.

This is a technical guide for integrating the Nuki smart lock system with LIKE MAGIC.

This is a guide for implementing Offline PIN Codes with LIKE MAGIC

A step-by-step guide to connecting LIKE MAGIC with Oracle OPERA Cloud, for both the OCIM (modern) and the SSD (legacy) version.

Introduction to Managing Content on the Guest Platform

What the payment configuration decides for a property, which payment service providers it covers, and how account and property scope interact.

How to configure the prepayment logic in the Operations Platform in order to benefit from the feature Smart Guest Payments

Arrange the display of Articles in your Digital Guest Portal

Here you will find instructions on how to create an article for the Digital Guest Portal in Prismic.

Here you will find explanations of how email templates are structured in Prismic and how to edit them.

How to create events in Prismic for the Digital Guest Portal, fields, where they appear, and why events disappear automatically after their end date.

Here you will find instructions on how to create a link for your Digital Guest Portal.

How to organize the navigation items in the Guest Portal.

This article explains how to create and populate a new property and its corresponding Property Specific in Prismic.

This is a technical guide for integrating the RemoteLock access control system with LIKE MAGIC

Reservation alerts are messages for hotel staff that display as notifications when a reservation is accessed at specific points in its lifecycle. They…

The companion "second screen" check-in experience, hand a guest a roaming device to review, confirm, and sign their own check-in away from a fixed kiosk or front-desk tablet, driven from the reservation in the Operations Platform.

How account administrators manage staff user accounts, groups, roles and property assignments in the LIKE MAGIC Operations Platform.

This is a technical guide for integrating the SAG access control system with LIKE MAGIC.

This is a technical guide for integrating the Salto KS access control system with LIKE MAGIC.

This is a technical guide for integrating the Salto Space access control system with LIKE MAGIC

How the guest self-checkout flow works (confirm departure, declare minibar consumption, review and pay the final bill) and how you make it available per property.

How to enable and configure the LIKE MAGIC self-pouring beverage station (a self-service tap device where a guest pours a metered portion and is charged to their folio), where its drinks, portions and prices come from, how it is enabled for a property, and how metered pours post to the guest folio.

The LIKE MAGIC Self-Service Kiosk allows guest information and booking processes to be accessed directly via an Android tablet. This guide shows you step…

The LIKE MAGIC Self-Service Kiosk allows guest information and booking processes to be accessed directly via an iPad. This guide shows you step by step…

How to create and scope machine credentials (client ID and secret) that let an external system call the LIKE MAGIC API on a property's behalf.

How to configure the services catalog, auto-approved vs. approval-required services and how the approval flow works for staff and guests.

The Second Screen turns a tablet at your front desk into a guest-facing display. During check-in, guests review and confirm their own details and sign the…

How to connect Mara, an AI-powered guest review and feedback solution, to LIKE MAGIC with a Service Account: the recommended scopes and the four connection values Mara asks for.

How to identify which reservations belong together within a group booking, for arrival management, guest relations and housekeeping tasks.

Working with tasks on a phone: the mobile task list, swipe-to-act quick actions, the task detail view, and filtering on a small screen.

Which email addresses and links to approve in the Booking.com extranet so LIKE MAGIC messages reach Booking.com guests.

The shared Tasks board: the view it opens on, the three quick filters and their counts, the filter modal, sorting, and shareable filter links.

How an administrator sets the colours, typography, button and app-bar appearance that guests see across the guest journey, kiosk and booking engine.

How the Travel Buddy flow lets a guest add and manage co-travellers on a reservation, including their legal and ID data and how you configure whether buddy data is required.

Prepayment decides who pays for a reservation and what your guest is asked to pay during online check-in, at the Self-Service Kiosk or at check-out. This…

How to offer a room-category upgrade to guests at check-in and during the stay, and how staff can upsell from the reservation drawer. The three upsell surfaces and how you make them available.

How an administrator subscribes an external endpoint to LIKE MAGIC events: creating a webhook subscription, choosing topics and properties, signing deliveries with a secret, verifying the endpoint, and pausing or deleting it.

What you prepare in Saferpay, what the Worldline connection for a property holds, how Worldline's notifications reach the folio, and how to request a change.